Company Overview:

Matilda Cloud is an AI-powered cloud management platform designed to make cloud transformation seamless for companies of all sizes. Based in Dallas, Texas, we help enterprises and service providers simplify cloud assessments, migrations, and operational optimizations with real-time, data-driven insights.

As a migration partner of all major cloud hyperscalers and a trusted name in cloud automation, we empower organizations to achieve efficient, secure, and scalable cloud environments. Our team is dedicated to innovation, operational excellence, and a collaborative approach that fuels growth and builds lasting relationships with our clients and partners.

Position Summary:

As a Senior Customer Success Manager at Matilda Cloud, you will be at the forefront of ensuring customer satisfaction and loyalty. This role is pivotal in developing strong relationships with our customers, understanding their needs, and ensuring they derive maximum value from our solutions. Your strategic approach and leadership will contribute significantly to our mission of enabling an autonomous cloud lifecycle journey.

Key Responsibilities:

• Develop customer success strategies to enhance customer experience and retention.

• Lead customer success journey, setting clear objectives and KPIs, and fostering a collaborative and high-performing environment.

• Act as a primary point of contact for customer, building strong relationships and ensuring continuous engagement.

• Conduct regular reviews with customers to assess their needs, address challenges, and identify opportunities for additional value creation.

• Collaborate with cross-functional teams including sales, product management, and technical support to ensure a cohesive customer journey.

• Analyze customer data to identify trends and insights, driving improvements in customer success processes and strategies.

• Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.

• Advocate for customer needs internally, influencing product development and service offerings.

• Develop and deliver training and educational programs for customers and team members.

• Monitor and report on customer success metrics, adjusting strategies as needed to meet targets.

• Project Management: Responsible for managing the entire project, timelines, and Customer Success Engineering resources.

• Customer Support: You will take ownership and provide ongoing support to the customers with CS Engineers, ensuring that all customer issues are resolved promptly.

Qualifications:

• Bachelors or Masters in relevant field of Engineering or Business Major

• Overall 10+ years of experience with a minimum of 5+ years of hands-on-experience in IT/Cloud Customer Success Engineer Role, and Minimum 3+ years of experience in customer success Manager role, preferably in a cloud technology or SaaS Products.

• Strong understanding of cloud technologies (e.g., AWS, Azure, Oracle Cloud, Google Cloud), Container technologies (Dockers, Kubernetes)

• Proven track record of developing and executing successful customer success strategies.

• Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.

• Analytical mindset with experience in using CRM and customer success tools.

• Ability to work in a fast-paced, evolving environment and adapt strategies accordingly.

• Cloud certifications in AWS/Azure/GCP/OCI is an added advantage.

  
  

Why Matilda Cloud?

Matilda Cloud offers a competitive salary and benefits package, including healthcare, retirement contributions, and paid time off. We provide a supportive, collaborative environment and opportunities for professional growth and development. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.